Refund & Return Policy
Refund & Return Policy
Thank you for choosing The Identity Men’s Grooming Brand. We strive to provide products that meet your expectations. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 7-8 Business days from the date of purchase to return any item for a full refund or exchange. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
Due to hygiene reasons, we cannot accept returns on opened or used products unless they are defective or damaged upon receipt.
Please contact our customer service team at [email address/phone number] to initiate a return. We will provide you with a return authorization and shipping instructions.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a 7-8 days, depending on your card issuer’s policies.
Exchanges
If you need to exchange an item for a different one, please contact our customer service team. We will guide you through the exchange process and ensure you receive the item you desire.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our refund and return policy, please contact us at [contact@theidentity.in.] Our customer service team is available to assist you and provide further information.