Refund policy

Products once delivered cannot be returned as cosmetic products are not re-usable due to hygiene reasons.
Products can be returned within 7 days from the date of delivery in case of damaged, incorrect, or incomplete order is delivered. It can be done by writing to the support team (care@theidentity.in)
Please note that the timing of the actual account credit depends on multiple external agencies such as banks, payment gateways and external couriers (for cheques).
We would require the photos of the invoice & product(s) to further process such cases.
We would require 360 degree parcel opening Video without pause & Stop.
100% Money back Guarantee will be Applied On valid reason Approve by our Customer care Executive.

Exchange:
Exchange is only allowed on the same product.
Product should be intact and unused.
Exchange will be allowed only once.
Please ensure tags are intact.
Items can only be exchanged and not refunded.

Order Cancellation Policy
At [THE IDENTITY], we understand that sometimes circumstances can change, and you may need to
cancel an order that you have placed on our website. We aim to make this process as easy and
transparent as possible.

Cancellation Timeframe
You may cancel your order at any time before it has been processed and shipped. Once your order has
been shipped, we are unable to cancel it.

How to Cancel an Order?
To cancel an order, please contact our customer service team by phone or email. Our customer service